We’ve all been there.
You need help. You’ve got some sort of electronic something or other, but you have a question, or a problem.
What do you do? That’s easy! Call the 800 number on the bottom of the device!
Eager (or frustrated) and looking for answers, you dial the number, anticipating a friendly, knowledgeable, intelligible voice to answer . You’re looking for tier-3 support with quick answers and top-notch training in his field.
The phone rings a couple of times—maybe even just once. You hear a voice…but not the voice you were expecting. The voice is friendly, but cold. It’s a woman’s voice. What is she saying?
“Thank you for calling _____. For English, press 1. Para espanol, marke dos.
Being greeted by an automated machine itself really wouldn’t be so bad; except it’s only the beginning. There are 2-5 different menus to dial your way through and 2-15 minutes of hold time prior to being able finally talk to a person. When at long last you are allowed a conversation with a living, breathing human being, they are nearly impossible to understand and have more questions than answers.
Sound like fun? It’s not. We know. That’s why Computer Depot rarely uses any form of automated answering services, and we all speak English as a first language. So when you have a problem or question about a product or service, you’re on the phone with a real technician in a matter of seconds.
What’s that worth to you? Worth supporting your local community and business? You bet it is.